Terms of Service

By creating an account or using the Nira platform (including the mobile app, WhatsApp bot, and website), you agree to these Terms of Service. If you do not agree, do not use Nira.

Nira is an AI-powered business management platform for beauty businesses in East Africa. It provides:

• An automated WhatsApp bot that handles customer inquiries, bookings, and orders on your behalf
• A mobile app to manage your business, customers, products, services, and analytics
• AI-powered skincare advice and responses generated using Anthropic's Claude

The service is provided on an "as is" basis and may be updated or changed at any time.

• You must be at least 18 years old to create an account
• You are responsible for maintaining the confidentiality of your password
• One account may be associated with multiple businesses
• You are responsible for all activity that occurs under your account
• You must notify us immediately of any unauthorized use at support@nira.app

You agree NOT to use Nira to:

• Send spam, unsolicited messages, or bulk communications to people who have not opted in
• Transmit illegal, harmful, threatening, or fraudulent content through the WhatsApp bot
• Impersonate another person or business
• Attempt to reverse-engineer, hack, or exploit the platform
• Violate WhatsApp's Business Policy or Meta's Terms of Service
• Collect personal data from customers beyond what is needed to operate your business

We reserve the right to suspend or terminate accounts that violate these rules without notice.

• Nira does not require a monthly subscription, and a standard marketplace listing is free
• Onboarding: a low-cost self-service setup, or a one-time fee for assisted onboarding, as quoted before purchase
• Commission: charged only on eligible bookings and product orders made through Nira that are completed (service done, or order delivered or collected), at the rates agreed with you or published in our commission policy
• No commission is charged for customer messages, cancelled bookings or orders, no-shows, or customers who come to you directly
• Each commission is listed with its Nira reference on your monthly statement, and you may dispute any line before it is settled
• Optional services such as featured listings, sponsored placements and campaigns are priced separately and agreed before purchase
• Customer payments for your services or products are not Nira fees
• All prices are in Tanzanian Shillings (TZS) unless otherwise stated
• We reserve the right to change fees with 30 days' notice

The Nira platform, including its AI models, design, and code, is owned by Nira and protected by copyright. You retain ownership of your business data and customer data. By using Nira, you grant us a limited license to process that data solely to provide the service.

You may cancel your account at any time from the app settings. We may suspend or terminate your account if you violate these terms. Upon termination, your data will be deleted within 30 days.

To the maximum extent permitted by law, Nira is not liable for:

• Loss of revenue or profits resulting from downtime or service interruptions
• Incorrect AI responses sent to your customers through the bot
• Delays or failures caused by third-party services (WhatsApp, Anthropic, etc.)
• Unauthorized access to your account if caused by your failure to secure your credentials

Our total liability to you for any claim shall not exceed the amount you paid to us in the 3 months preceding the claim.

These terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved in the courts of Dar es Salaam, Tanzania.

• Email: support@nira.app
• Website: niratz.vercel.app